Successful Diabetes

Successful Diabetes

Webinar Recording and Resources now Available! Language Matters and Supporting Emotional Health


We're delighted to provide the recording of our Webinar on 30th September, alongside all the resources you need to put 'Language Matters: Supporting Emotional Health' for diabetes into practice!

View Webinar Recording here

Please take a moment to complete the Webinar evaluation survey here

Download Resources Listing as PDF Booklet: (contains the listing below) here

Q & A from the Webinar (PDF Booklet) - here

Resources Listing:

Primary Resources:

NHS England: ‘Language Matters: a position statement’ 



Diabetes UK: ‘Diabetes and Emotional Health: A practical guide to supporting adults with Type 1 and Type 2 diabetes’



Successful Diabetes: The Successful Diabetes Language Challenge


International Website (Newly lauched September 2020!)Language Matters Diabetes


Peer Support (UK):

The Great Britain Diabetes Online Community

Use #gbdoc on Twitter to interact with other people living with diabetes


Diabetes UK:  'Community' Pages:


Young Adults and Diabetes: Diabetes UK Pages


A Further Learning Opportunity

A 3 - hour online, interactive workshop ‘Supporting and Assessing Emotional Health in Adults with Diabetes’, presented by Rosie Walker and Keith Meadows is available for registrations here:


Resources recommended by individual speakers:

Cathy Lloyd

Language Matters: A UK Perspective (Review) here (Opens/Downloads PDF)

Cathy is presenting a further Webinar on ‘Language Matters’ on 5th November 2020. Details here:


Peter Jennings


Time in Range: Blog:


EASD e-learning module about time in range here:

Guidance on Time in Range here:



Keith Meadows:


The Diabetes Health Profile: Details here


Arie Nouwen:

Why Psychosocial Care Matters: Podcast Series


Psychosocial Aspects of Diabetes (PSAD) Organisation: Website


Bob Swindell:

Language Matters Publications from other Countries, including Diabetes Australia, American Diabetes Association (ADA), Association of American Diabetes Educators (AADE). These are all listed on this page:


Holt, R.,Speight, J (2017). The language of diabetes: the good, the bad and the ugly. Diabetic Medicine, 34, 1496-1497

here (Opens / Downloads PDF)


Diabetes UK: Learning Zone


Diabetes Etiquette - for people who don't have diabetes! (A PDF) here:



A full description of the Webinar, including speaker biographies, can be found here







Language Matters and Emotional Health: Free, live Webinar on 30th September!

Are you keen to learn more or develop your skills further about diabetes-related language and emotional health? interested to delve a little further into this area? wondering why sometimes things people say about your diabetes can be annoying or upsetting? uncertain whether talking about emotions and diabetes might open 'a can of worms' ? If so, join us for this unique webinar to get to grips with these and other on for all the details!


Download as a PDF


An Invitation to….


Language Matters:


Supporting Emotional Health in People with Diabetes


A free, live Webinar on Wednesday 30th September 2020 10.30-12 Noon


For anyone living or working with diabetes


Please join our multidisciplinary, specialist panel, including people living with diabetes, on 30thSeptember 2020 at 10.30am to:


  • Learn and become more aware about the impacts of language and emotional health on living with diabetes
  • Find out practical ways to create or maintain a positive language and emotionally supportive environment in your encounters with people living with diabetes
  • Learn how to use and interpret reliable measures of emotional health
  • Access resources and materials to further develop your knowledge and practice about language and emotional health support in diabetes care


About the Webinar:


Hosted and funded by The Open University and the Association of British Clinical Diabetologist’s (ABCD) Diabetes Technology Network, (DTN) and approved by Diabetes UK, the webinar is based on two recent landmark publications: 


NHS England’s Language Matters: a position statement' and


Diabetes UK’s Diabetes and Emotional Health: A practical guide to supporting adults with Type 1 and Type 2 diabetes’ 


The panel will provide webinar participants with tips and insights into how to put the principles and evidence from these publications into day to day interactions between health care professionals and people living with diabetes.


Webinar Details:


The 1.5-hour event will feature a series of presentations, each followed by Q&As, and signposting to resources, in the following programme:


10.30: Welcome and Introduction: Mrs Rosie Walker


10.35: Why Language Matters in Diabetes Care: Professor Cathy Lloyd


10.47: Language Matters in Practice: Dr Pete Jennings (and person with Type 1 diabetes)


11.59: Understanding Diabetes and Depression: Professor Arie Nouwen


11.11: Type 2 Diabetes and Stigma – Understanding the Emotional Impacts: Mr Bob Swindell (and person with Type 2 diabetes)


11.23: How to Measure Emotional Health: Dr Keith Meadows


11.35: Essentials of Language and Diabetes: A quick guide: Dr Emma Wilmot


11.47: Summary Remarks from Panel Members: led by Professor Cathy Lloyd


11.55: Webinar Resources Overview: Mrs Rosie Walker


12.00: Close of Webinar


Webinar Panel:


Dr Peter Jennings: works as a Diabetes Specialist Nurse to support people who use technology to self-manage their type 1 diabetes. He is also a Senior Lecturer at Nottingham Trent University where he educates healthcare professionals about diabetes technologies and coordinates Learning about Looping Study Days( has been living with Type 1 Diabetes for 30 years. 


Dr Cathy Lloyd: Is Professor of Health Studies at The Open University. Her research includes work on diabetes and mental health and promoting positive and appropriate language for clinical encounters between people with diabetes and health care professionals. She leads the Community Interventions Network for Diabetes and Depression (CoIN-DD), a collaborative research group for academics, researchers and clinicians in Kenya, Uganda, Ethiopia and Tanzania.


Dr Keith Meadows: Is founder of Health Outcomes Insights, a consultancy focusing on patient centricity and wellbeing. He has more than 30 years’ experience in the measurement of the behavioural and psychological impact of living with diabetes and is author of the Diabetes Health Profile.


Dr Arie Nouwen: Is a clinical psychologist.  He was Professor of Psychology at Middlesex University until his retirement in June 2020 and is currently Honorary Professor at The Open University. His research focuses on the psychosocial and mental health aspects of diabetes mellitus with special emphasis on motivation to dietary self-care and on co-morbid depression. He is currently Chair of the Psychosocial Study group PSAD of the European Association for the Study of Diabetes (EASD).


Mr Bob SwindellBob was diagnosed with Type 2 diabetes in May 2013. He’s a Trustee of Diabetes UK a member of the Diabetes UK Diabetes Research Steering Group. he is a keen runner, one of parkrun's Event support Ambassadors and Event Director of Oak Hill parkrun in Barnet, North London. He tweets as @fractis.


Mrs Rosie Walker: Is a former Diabetes Specialist Nurse who now runs Successful Diabetes, an independent company providing person-centred workshops and resources for living or working with diabetes.  She co-wrote the NHS England publication 'Language Matters' and was part of the group who adapted 'Diabetes and Emotional Health: A Practical Guide to Supporting Adults with Type 1 and Type 2 Diabetes' for Diabetes UK.


Dr Emma Wilmot: Is a Consultant Diabetologist at University Hospitals of Derby and Burton NHS Foundation Trust and a Honorary (Consultant) Assistant Professor at the University of Nottingham. She strives to improve the lives of people living with diabetes through her work with the ABCD Diabetes Technology Network UK.


Webinar Director for the Open University: Mr Keith Hamilton, Technical Coordinator, Audio-Visual Department


How to join the webinar:


Please register here and, nearer the time of the event, you will be sent the link to watch and participate in the webinar. 

 After the webinar, a recording and all the resources signposted will be available to view, download and share from host websites


We look forward to you joining us for an interesting, lively and useful webinar! 


This webinar is approved by Diabetes UK who are also spreading the word here


ONLINE WORKSHOP! Supporting and Assessing Emotional Health in Adults with Diabetes

Welcome to everything you need to know about attending our brand new ONLINE workshop, officially approved by Diabetes UK!

Please find all the information about the workshop below,


Download as a PDF

Overview of Workshop

  • A 3-hour interactive workshop held on the Zoom platform
  • A maximum of 12 participants per workshop
  • £50 per participant
  • Participants can be any diabetes clinical staff who regularly consult with adults with diabetes and / or those who have responsibility for audit, assessment and research in diabetes care. Its aim is to provide evidence-based, practical skills to use in consultations about emotional health.


Dates available:  

  • Tuesday 24th November, 09.00 – 12.00
  • Thursday 3 December, 13.30 – 16.30



This useful, practical workshop addresses one of the most challenging, sometimes overlooked, areas in diabetes care - how to support people with their emotional as well as physical health.  Diabetes can have a profound effect on emotions, both in the short and long term, and can lead to difficulties in self-care as well as interactions and engagements with health professionals and others providing care. 

Conversely, experiencing difficult emotions and coinciding mental health challenges and diagnoses can make living with diabetes much more burdensome.  Health professionals often say they feel ill-equipped to deal with emotional issues in diabetes clinical situations, or to pro-actively assess these

This workshop supports participants to gain more practical knowledge of diabetes and emotions, by describing and exploring the different aspects through presentations and practical and interactive activities. Uniquely, we also present and teach ways to assess and monitor emotional health, both of individual people in day to day clinical encounters, and also in your clinic population. We explore which tools to use and how they can enhance your clinical practice and evidence base

Participants will leave with new knowledge and confidence to manage emotional aspects of diabetes and an action plan to incorporate emotional care equally with physical care. As with all Successful Diabetes workshops, they will have participated in an enjoyable learning experience provided by experts in diabetes, education and facilitation

Workshop Structure

This is a 3-hour workshop with the following programme:

Introduction and Welcome

Activity 1

Presentation 1:  Emotional Health and Diabetes

Presentation 2: Measuring Emotional Health in Diabetes

Discussion and Questions

Short Break

Skills Practical 1: Providing Emotional Health Support

Skills Practical 2: Administering and Interpreting Questionnaires

Reflection and Action Planning

Signposting Resources and Farewell

Workshop Facilitators

The workshop facilitators are Rosie Walker, Director, Successful Diabetes and Dr Keith Meadows, Health Psychologist and CEO, Health Outcomes Insights Ltd. Both are highly experienced in, and committed to, the delivery of emotional care and assessing emotional health. The workshop is based on, and will feature, first-hand testimony and experiences of people living with diabetes.  The workshop will also showcase and refer to the Diabetes UK's online resource, 'Diabetes and emotional health: a practical guide for healthcare professionals supporting people with Type 1 and Type 2 diabetes'. 

Workshop Cost 

This workshop costs £50.00 per participant

This workshop automatically includes downloadable resources and a certificate of attendance, also available by email on request

To book your place, please download, complete and email the registration form


Contact Rosie Walker on 07885 499943  or This email address is being protected from spambots. You need JavaScript enabled to view it., with any questions or to discuss further


This workshop is approved by Diabetes UK

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