These terms and conditions relate to all services which can be purchased from Successful Diabetes following submission of an enquiry. All transactions must be carried out in pounds sterling. Please also note the terms of use of the Successful Diabetes website. The services covered by these terms and conditions are:

Workshops

External facilitation

Presentations

Keynote addresses

Chairing

The term 'organiser' shall refer to the purchaser of the service for the purposes of these terms and conditions.

Services can be purchased by submitting an initial enquiry through the contact us section of this website. An email will then be sent in reply, and discussions will take place by email or telephone to determine the exact nature of the product requested, dates, venues and other organisational aspects.

Confirmation of a booking by email represents an agreement to be bound by these terms and conditions, and cancellation and postponement charges will apply.

Unless otherwise agreed, payment will be by VAT invoice on completion of the service, or can be invoiced in advance if this is more convenient for the organiser.

For all services, Successful Diabetes undertakes to:

- Agree the service to be provided with the organiser, including any specific tailoring of an existing product, to meet the learning outcomes agreed with the organiser

- Deliver the service that has been booked to meet the outcomes agreed with the organiser

- Provide all relevant resources and materials except where agreed otherwise

- Provide a write-up of the workshop content if required and if requested in advance of the workshop being held

The organiser undertakes to:

- Select the service they require and identify the outcomes they wish the service to achieve

- Liaise with Successful Diabetes to agree mutually acceptable dates and timings of the service

- Arrange the venue, venue equipment and refreshments for participants

- Contact participants and provide them with all necessary information about the event

- Ensure payment is made promptly on receipt of an invoice, as outlined in the costs of services section of these terms and conditions

Costs of services

The costs of services are as follows:

Workshops and external facilitation

Day (or part day) for up to 20 people £850

Presentations and keynote addresses £850

Chairing - one day £850

Chairing - over one day  Costed on request

Writing, proof reading and other consultancy - costs start at £500 per day or part of day. We will provide quotations for commissions lasting more than one day.

We also have some specific programmes on this website which are costed as a complete package. The costs of these specific programmes is provided with the main programme information.

Please read the following notes carefully as they apply to all services provided by Successful Diabetes.

The costs of services are for the provision of a facilitator or facilitators only.

Travel costs for the facilitator (which may include train fares, mileage costs at inland revenue rates, and parking charges) will be added to the costs of services. In cases where overnight accommdation is required for the facilitator, this will be added to the cost of the service unless booked and paid for by the organiser.

VAT will be added to the total of all the above. An invoice will be sent within seven days of the service being provided and should be paid within 30 days from the date of the invoice.

Successful Diabetes reserves the right to charge interest at the rate of 5% per month on all accounts not settled within 30 days.

If the organiser wishes to arrange payment in advance, this can be arranged on request.

The cost of venue and equipment hire, and refreshments, will be met by the organiser.

Cancellation and postponement charges

Cancellation by the organiser more than 4 weeks in advance - no charge

Cancellation by the organiser 2-4 weeks prior to the event - 25% of the service costs plus VAT

Cancellation by the organiser within 2 weeks of the event - 50% of the service costs plus VAT

Cancellation charges will include any travel and accommodation costs already paid where a refund of those costs cannot be obtained by other means

Cancellation by Successful Diabetes - any monies already paid will be refunded unless the organiser wishes to use them to cover a future event

If the organiser wishes to postpone an event, the cancellation charges above will be invoiced for at the time of cancellation. If the event is then rescheduled within three months of the original event, any monies already paid in respect of cancellation charges will then be deducted from the amount payable following the event.