Help your staff to communicate more effectively with clients and colleagues!

This one-day workshop is relevant to any staff or companies who find that interaction with clients, particularly on sensitive issues, can result in frustration and emotional responses (anger, aggression, distress) for both clients and staff. It will help you and your staff to deal effectively, efficiently and sensitively with any issues that arise. It will also help with internal communication issues you may have.

The workshop will include:

Dealing with difficult clients

Dealing with emotional and sensitive situations

Listening effectively

Effective telephone conversations

Handling people with efficiency

Improving customer and staff satisfaction

If you are interested in holding one of these workshops, contact us. If you feel that this particular workshop is not for your staff, but you would like it adapted to meet your specific needs, we are happy to discuss this with you and make the changes needed for your organisation to benefit to the full.